SFINGER is operated by HIGVR HONGKONG LIMITED. This policy applies to the SFINGER storefront and its services.
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I. Conditions for Return and Refund
-
Return due to quality issues:
- If your goods arrive damaged due to a quality issue, contact us through the contact form within seven working days. Include a description of the issue, your transaction ID, and purchase date. Keep clear photographs from several angles; our team will explain how to share them when replying so we can review your return or refund request.
- Once we confirm that the quality problem of the goods is true, we will provide you with the return address. When we receive the package you sent back and after checking that the product status is consistent with what you described in the communication, we will start the refund process, and the refund will be returned to the original payment method you used when placing the order.
- Please note that it usually takes 7 - 15 days for the refund to arrive. The specific arrival time may vary depending on different payment institutions and regions. During this period, please be patient and pay attention to the dynamics of your payment account.
-
Regulations on gift cards, coupons and free gifts:
- Gift cards, coupons and complimentary items used in an order cannot themselves be refunded. Any approved refund for eligible goods is returned to the original payment method, as described above.
-
Customized products:
- Due to the particularity of customized products, which are produced according to your specific requirements, refund services are not provided. Before customizing goods, please carefully check the customized information you provided to ensure its accuracy and completeness, so as not to affect your final satisfaction with the goods.
-
Purchase channel restrictions:
- Our return policy only applies to goods purchased through the SFINGER official website (www.sfinger.com). If you purchased our products through other channels, please directly contact the distributor from whom you purchased the products, and they will be responsible for handling your return and after-sales issues.
-
Cost bearing:
- We cannot refund or bear any fees that have not been paid to us, including but not limited to import taxes and fees such as tariffs or value-added taxes. In addition, any return shipping fees incurred during the return process also need to be borne by the buyer. When sending back the returned goods, please choose a reliable logistics transportation method and properly keep the logistics tracking number so as to query the logistics progress and track the return situation.
II. Frequently Asked Questions
-
How to check the return progress?
- To check a return, use the contact form and provide your transaction ID and return tracking number. Our team will reply with the status of your return.
-
What should I do if I have questions about the refund amount?
- If you have questions about the refund amount, please contact our customer service team in a timely manner, explain your order situation and questions in detail, and we will carefully check and answer and handle them for you.
-
What should be paid attention to when sending back the returned goods?
- Please ensure that the goods are sent back in the original packaging, make sure to send back all the contents and gifts and pack them properly to avoid secondary damage during the transportation process. At the same time, it is recommended that you attach a note indicating your order information (transaction ID, purchase date, return reason, etc.) so that we can handle your return application more efficiently.
Translations are provided for reference. You can also read the policy in English below.
Read in English
I. Conditions for Return and Refund
-
Return due to quality issues:
- If your goods arrive damaged due to a quality issue, contact us through the contact form within seven working days. Include a description of the issue, your transaction ID, and purchase date. Keep clear photographs from several angles; our team will explain how to share them when replying so we can review your return or refund request.
- Once we confirm that the quality problem of the goods is true, we will provide you with the return address. When we receive the package you sent back and after checking that the product status is consistent with what you described in the communication, we will start the refund process, and the refund will be returned to the original payment method you used when placing the order.
- Please note that it usually takes 7 - 15 days for the refund to arrive. The specific arrival time may vary depending on different payment institutions and regions. During this period, please be patient and pay attention to the dynamics of your payment account.
-
Regulations on gift cards, coupons and free gifts:
- Gift cards, coupons and complimentary items used in an order cannot themselves be refunded. Any approved refund for eligible goods is returned to the original payment method, as described above.
-
Customized products:
- Due to the particularity of customized products, which are produced according to your specific requirements, refund services are not provided. Before customizing goods, please carefully check the customized information you provided to ensure its accuracy and completeness, so as not to affect your final satisfaction with the goods.
-
Purchase channel restrictions:
- Our return policy only applies to goods purchased through the SFINGER official website (www.sfinger.com). If you purchased our products through other channels, please directly contact the distributor from whom you purchased the products, and they will be responsible for handling your return and after-sales issues.
-
Cost bearing:
- We cannot refund or bear any fees that have not been paid to us, including but not limited to import taxes and fees such as tariffs or value-added taxes. In addition, any return shipping fees incurred during the return process also need to be borne by the buyer. When sending back the returned goods, please choose a reliable logistics transportation method and properly keep the logistics tracking number so as to query the logistics progress and track the return situation.
II. Frequently Asked Questions
-
How to check the return progress?
- To check a return, use the contact form and provide your transaction ID and return tracking number. Our team will reply with the status of your return.
-
What should I do if I have questions about the refund amount?
- If you have questions about the refund amount, please contact our customer service team in a timely manner, explain your order situation and questions in detail, and we will carefully check and answer and handle them for you.
-
What should be paid attention to when sending back the returned goods?
- Please ensure that the goods are sent back in the original packaging, make sure to send back all the contents and gifts and pack them properly to avoid secondary damage during the transportation process. At the same time, it is recommended that you attach a note indicating your order information (transaction ID, purchase date, return reason, etc.) so that we can handle your return application more efficiently.